Welcome to the 2023 CMSWire IMPACT Awards
The CMSWire IMPACT Awards celebrates the inspiring efforts of customer experience professionals across North America, and gives you the chance to get meaningful recognition for your work.
Honors are given to individuals, teams and vendors who are responsible for improving the customer experience for their organizations or clients.
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2023 CMSWire IMPACT Awards
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How to Apply
• Collect the information needed to complete the application questions
• Pay application fees
• Submit a completed application by October 27, 2023
Fees
• Practitioner awards: $195
• Vendor awards: $995
Time Commitment
• 1-2 hours per application
Categories
Practitioner
Customer Experience Leader of the Year
• Recognizes executives who excel in leading to improve customer experience through partnering across the organization and leveraging digital technologies.
Customer Journey Innovation
• Recognizes the digital customer experience department or team that has implemented the most novel and/or impactful customer journey optimization over the past year.
Customer Service Excellence
• Recognizes departments or teams that have implemented an initiative in the past year to improve their operations, sales or contact center departments.
Innovative Use of CX Technology
• Recognizes departments or teams that have deployed an emerging technology and related process in the past year to transform the customer experience.
Vendor
Best Customer Experience Transformation
• Recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.
Best Use of AI in Customer Experience
• Recognizes the vendor that has helped one of their customers use artificial intelligence to improve the customer experience.
Best Omnichannel Personalization
• Recognizes the vendor that has helped one of their customers improve the customer experience through omnichannel personalization.
Best Contact Center Innovation
• Recognizes the vendor that has done the most to bring innovation to their customer’s contact center.